Terms and Conditions


Terms & Conditions

 

  1. CONTACT US

We hope you have a pleasant experience shopping with us. If you have any questions or feedback, please email us info@makiasworld.com

 

  1. CARE and SAFETY INSTRUCTIONS

For reason of safety, be careful with the temperature. Twizz being insulating, you will fill your beverage/food's temperature only when drinking; you may burn yourself. A hot liquid will create overpressure inside Twizz when closed, be careful. Avoid keeping your products near a heat source or letting it too much time in the sun, this may damage it. It also can be damaged if it falls down. When you don't use it, store your Twizz in OPEN position to avoid bacteria's proliferation. To carry your Twizz ensure that is completely closed and in a vertical position. Do not use Twizz cups to keep hot baby food or dairy products (risks of bacterial contamination). Do not let young children unsupervised use Twizz products and/or its straw (which is removable).

 

  1. PRIVACY policy

Makia PTY LTD recognises and respects your privacy and will treat your personal information as private. We only collect and keep information that you provide to us that is essential in completing a successful transaction with you.

We will not sell or pass on your personal information to any third party. However, your information may need to be shared with others who may require this information to complete your order such as TNT, Amazon, Australia Post, or Fed Ex. 

In exceptional circumstances, Makia PTY LTD may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.

Makia PTY LTD is committed to complying with the Privacy Act and the Australian Privacy Principles.

About Breaches of Privacy

If you believe that your privacy has been breached by Makia please contact us at info@makiasworld.com .

Changes to the Privacy Policy

Makia PTY LTD reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.

Cookies

When you visit Makia’s World, our company servers will automatically record information that your browser sends whenever you visit a website (cookies). Cookies ease your use of the site and provide us with information about your use of the site – for example, the pages that you view and remembering your email address so it's faster for you to sign in.

The data that is collected may include:

  • Your computer's IP address
  • Browser type
  • Webpage you were visiting before you came to our site
  • The pages within Makia’s World you visit.
  • The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics. 

This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.

Our site may contain links to and from the websites of third parties (eg. Facebook, Instagram, Amazon etc). If you follow a link to any of these websites, please note that they may have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Makia’s World uses the following cookies:

Google Analytics: This cookie allows us to see information on user website activities including, but not limited to page views, source and time spent on website. The information is displayed as numbers, meaning it cannot be tracked back to individuals. Google Analytics enables us to know what content is frequently visited on our site, so we know what to give you more of!

Google AdWords: Google AdWords allows us to see which pages out there on the net helped lead you to find us! 

Security

All of our transactions are protected by powerful SSL encryption software. We guarantee that every transaction you make at Makia’s World will be 100% safe. 

Legal notice

All designs, photographic material and this website are subject to copyright and are owned by Makia PTY LTD. No photographic material represented on the Makia website or the products it sells may not be reproduced, duplicated, copied, sold, resold or otherwise exploited for any commercial purpose that is not expressly permitted by Makia Pty Ltd. All content is protected by Australian and International copyright and Trade Mark laws. 

Any violation of Makia Pty Ltd's intellectual property rights may result in legal action being taken against You without further notice. 

Delivery information and returns

Delivery information

We offer free express shipping within Australia on all orders over $75! 

Standard deliveries will take 5-14 business days, depends on your area.

Expedited will take 3-5 business days, depends on your area.

Priority will take 1-3 business days, depends on your area.

Purchases made on weekends and public holidays are processed on the next business day. 

Please note that we aim to dispatch orders within 24 hours, with the exception of sale periods, where this may take up to 48 hours. Estimated delivery times are to be used as a guide only. We do not take into account possible delays caused by payment authorisation. We accept no responsibility for any loss or damage to goods occurring in transit. 

Return policy

The refund can be granted only on full price items, not on discounted one.

Incorrect item

Within a term of 5 days, the Customer shall have the right to revoke the agreement and this without having to justify his/her decision or having to bear costs other than returning shipping costs.

The term to revoke the agreement shall expire following a period of 5 days in which the Customer or any third party who is not the carrier and was appointed by Customer has actually taken possession of the goods, or in the event the Customer has ordered several products to be delivered separately, the right to revoke the agreement shall expire following the day on which the Customer or a third party who is not the carrier and was appointed by the Customer actually takes possession of the last shipment or last part of the shipment.

Faulty item return

All items are checked thoroughly prior to dispatch and best measures are taken to ensure safe delivery, however if you do receive faulty goods we will issue a refund.

We will only accept faulty goods returned in proper condition as set out below. If you're looking to return a faulty take in mind that the shipping cost will be at your own cost and it will be refunded only if the item is objectively damaged, after an assessment by our stuff and/or the manufacturer.

If a refund is granted and the provided goods are returned to us in accordance with the below, we will give you a refund (issued using the method you used to pay), store credit equivalent to the price of the goods purchased or we will replace the item with another one of the same price and model.

Please note that items which have been damaged as a result of some usage are not considered to be faulty. Please note the care instructions to make sure your beautiful item is looked after carefully. 

Return requirements list

Returns must be received in the original condition as defined below:

  • Unused
  • Unwashed
  • Unstained
  • With all the original pieces (ex: straw, rings, etc)
  • In its original package

Items which are not received in their original condition as defined above will automatically be returned to sender, so please take due care when trying on your order.

In the rare event that a return is rejected, the decision is final and not negotiable.

 To Return your Parcel

 Please download your receipt and include it with your return.

Return Tracking

We recommend that you use a traceable shipping method for all returns.

In the event that your parcel is lost, and doesn’t have tracking, Makia PTY LTD is limited in what we can do to compensate you.

Return address 

P.I Box 37
Smithfield
Queensland
4878

 

Gift cards

Redemption

Makia Gift Cards ("Gift Cards") may only be redeemed toward the purchase of eligible products on the www.makiasworld.com. Purchases are deducted from the redeemer’s Gift Card balance. Any unused Gift Card balance will be placed in the redeemer’s account. If a purchase exceeds the redeemer’s Gift Card balance, the remaining amount must be paid with another payment method.

Limitations

Gift Cards cannot be used to purchase other gift cards. Gift Cards cannot be reloaded, resold, transferred for value or redeemed for cash.

Risk of Loss

We are not responsible if any Gift Card is lost, stolen, destroyed or used without your permission.

Liability

We have made every effort to describe products, their colours and details as closely as possible. Customers are encouraged to look through all the pictures that we have made available and ask any questions as needed. Despite our efforts, we acknowledge that photography and/or monitor resolutions may cause variations in actual colours. Please refer to our returns policy for details of your rights and responsibilities in case a product received is faulty or not as described. 

Makia Pty Ltd shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Makia has been advised of the possibility of such damages.

Method of payment

By completing a Purchase Order, You are making an offer to purchase the product at the price set out in the website. Payment must be made at the time of submitting the Purchase Order. All Purchase Orders placed through this Website are subject to confirmation and acceptance by Makia Pty Ltd. We may reject a Purchase Order, at any time prior to dispatch; any payment made by You will be refunded. 

It is a condition of this Agreement that you do not resell the Products to a third party. Makia Pty Ltd does not permit the purchase of items for resale. Customers wishing to be a stockiest of Makia’s products must contact us directly, where they will be informed of the options available to buyer. 

Pricing policy

Makia Pty Ltd is an Australian company. All prices are marked in Australian Dollars (AUD). Prices of products, delivery and other charges displayed on this website are current at the time of placement on the website (errors and omissions excepted). We reserve the right to change prices at any time without notice. From time to time, special offers and price discounts will be made available to our customers and users of this website. Offers and discounts are available until the end of the quoted period or while stocks last, whichever may first occur. We reserve the right to withdraw any offer or discount at any time without notice.

 

FAQ

The item I want is “sold out” or no longer appears?

Email us at info@makiasworld.com with the name of the item (or description if you can't think of it) and we'll let you know if we're getting any more back. If we are, we'll put you on the list to be notified when that particular item comes back in stock.

How do I access my store credit?

If you've been given a store credit, it will automatically come up as a payment option at the shopping bag page when you are logged in.

How do I know if my order has been shipped?

When we send out your order, you will receive an email notification from us.

Where do I send my returns to?

Returns are to be sent to our head office at the following address:

P.I Box 37
Smithfield
Queensland
4878
 

Please see our RETURNS POLICY for more information about what information to include with your return.

I have credit, how do I use it?

A note of credit is a certain dollar amount that is credited to your account. The credit note has a 2 years expiry period from the date of purchase and will appear as a payment option when you next checkout with us.

Is your site secure?

Makia PTY LTD uses a powerful SSL encryption software for its online credit card transactions.

What payment options do you accept?

We accept payment by credit card (Visa, Mastercard, AMEX), bank account, AfterPay or PayPal. 

We do not accept Diners. 

How do the gift cards work?

Gift cards are emailed immediately after payment to the person nominated (i.e. who you're giving the gift card to). You can also send it to yourself and personalise it more before forwarding it on to your friend as well :)

You can purchase gift cards HERE.  

How long are gift cards valid for?

Gift cards are valid for 1 year from the date of purchase.